back to Heavy Frog Games

PRIVACY POLICY

Last Updated: August 2018

This privacy policy governs your use of software applications, websites and other services created by Heavy Frog Ltd. These Services include the official website www.heavyfrog.com, and mobile games, which are henceforth referred to as "Applications". In order to maintain a high quality user experience, we process information from and about you to improve the experience in the app and website, and to support internal operations.

This Privacy Policy may be updated from time to time. If changes are made, we will notify you by revising the date at the top of the policy.

This Privacy Policy complies with General Data Protection Regulation 2016/679 of 27 April 2016 (hereinafter "GDPR").

Please read this Privacy Policy carefully. Please do not use the Services if you do not agree to this Privacy Policy.

Please note, that the Services may contain links to websites or other services owned and operated by third parties. We do not endorse any such third-party services. We are not responsible or liable for anything that happens to you when you visit or use these services. We strongly recommend that you review the privacy policies and cookie usage of these third parties.

Data Collection

User Provided Information

In this Privacy Policy "data" means any personal data about you which could identify you (by itself or in combination with other data) such as your name, address or email address.

We may collect the following data about you:

Data you give us directly:

Automatically Collected Information

In addition, the Application may collect certain information automatically, including, but not limited to:

Third Party Services:

Where you are accessing Services through a third-party account such as Facebook or Google, we may collect certain information relating to your account with those third parties including your name, user ID, gender, location (country and/or city specific), email address, date of birth, information from your public profile including friends and connections, log in details, avatar, gender and other information based on your use of our Services.

You can manage the information which is shared by such third parties by amending your preferences through the privacy settings such third parties provide.

Location Data

To the extent that Heavy Frog Ltd makes location enabled Services available and you use such Services, we or our third party partners may collect and process your location data to provide location related Services and advertisements.The location data collected is either IP location information from the IP address presented by the user, fine GPS-based geo-location from the user device's GPS module, or coarse, network-based geo-location data based on proximity of network towers or the location of WiFi networks. The location data is processed and stored only for the duration that is required for the provision of the location related Services and Advertisements.

Do third parties see and/or have access to information obtained by the Application?

Yes. We will share your information with third parties only in the ways that are described in this privacy statement.

We may disclose User Provided and Automatically Collected Information:

Data Use

We may use the data we gather for the following purposes:

We may work with analytics companies to help us understand how the Application is being used, such as the frequency and duration of usage, and to analyse any crashes or application errors. We work with advertisers and third party advertising networks, who need to know how you interact with advertising provided in the Application which helps us keep the cost of the Application low (or free). Advertisers and advertising networks use some of the information collected by the Application.

These third parties may also obtain information in order to help analyze and serve targeted advertising on the Application and elsewhere:

If you'd like to opt-out from third party use of this type of information to help serve targeted advertising, please visit the section entitled "Opt-out" below.

The foregoing data may be used and disclosed in accordance with this Privacy Policy and the privacy policy of the company providing the ad serving technology.

List of Third Party Partners

In addition, we may use third party services to collect, monitor and analyse data. Here is a list of some of the third party services we may use - Heavy Frog Ltd strongly recommends that you review the privacy policies of these services:

Apple

Facebook

Google(Google Play, Google Play Games, Google Play Services, Google Firebase, Admob)

Vungle

Unity

Cookies

Cookies are small files placed on your computer by our website, which we can access during your visit and any subsequent visits in the future. You can opt-out of using them. For more information, visit our 'Cookies' page on the Heavy Frog website (www.heavyfrog.com).

Marketing Communications

We may send you marketing communications in relation to other Services that we think may be of interest to you via email or push notification. This would only ever be in relation to other similar Services of Heavy Frog Ltd. We do not provide your data to third parties so that they can send you marketing materials without your consent.

You can opt-out by using the unsubscribe mechanism in any email, contacting us at support@heavyfrog.com or, in relation to push notifications, by choosing not to accept them or by turning them off by visiting the settings on your device and selecting the appropriate setting.

What are my rights regarding my data?

You can contact Heavy Frog Ltd regarding privacy by emailing support@heavyfrog.com. If you contact Heavy Frog Ltd regarding your rights you can expect a response with 1 month of us receiving your request. However, in some cases we may need more time to answer based on the complexity of the request. In such cases our response time can be up to three months in total. This prolonged response time follows the criteria of Article 12 of the GDPR.

Opt-out/Withdrawing Consent

You can withdraw consent for collection of information in the Application from the Options > Privacy menu.

You can also stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

You can also request to opt-out via email, at support@heavyfrog.com.

Right to request access

You have the right to request access to the personal data we store about you. This right is granted to you in accordance with Article 15 of the GDPR. The right includes - amongst other things - access to information about:

In addition to the above, you have the right to obtain a copy of the personal data we process on you. Please note that in some cases your access to this copy may be restricted due to intellectual property or trade secrets.

Right to file a complaint

You have a right to lodge a complaint with a supervisory authority in your country that supervises GDPR compliance.

Right to rectify

You have a right to rectify any inaccurate information we may hold.

Right to erasure

You have a right to ensure we erase any personal information we hold about you.

Right to restriction of processing

You have a right to ensure the restriction of processing on the legal grounds provided in Art.18 GDPR (for example, when the accuracy of the personal data is contested by You or We no longer need the personal data for the purposes of the processing).

Right to data portability

You have a right to obtain any personal data held by Heavy Frog Ltd that regards you, in a commonly used machine readable format, along with the right to transmit this data to another controller without hindrance from Heavy Frog Ltd to which the personal data was provided.

Right to object

You have a right to object to the processing of your personal data.

As stated above, you can contact support@heavyfrog.com if you wish to exercise any of the rights mentioned above, or have any requests or complaints regarding this subject.

Data Retention and Managing your Information

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 36 months and thereafter may store it in aggregate. Certain data is retained for administrative purposes (for archiving purposes, scientific or historical research purposes or statistical purposes and to defend or bring any legal action). We also will process those personal data which is needed to comply with the requirements of applicable laws (e.g. tax and accounting requirements). If you'd like us to delete User Provided Data that you have provided via the Application, or need more information about specific retention periods, please contact us at support@heavyfrog.com and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.

Children

We do not knowingly solicit data from or market to children under the minimum age limit that is prescribed by the legislation in the individual jurisdictions. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us at support@heavyfrog.com. We will delete such information from our files within a reasonable time.

Heavy Frog Ltd understands the need to provide extra privacy considerations to users who are children. To that end, features and services such as social networking plug-ins, behaviorally targeted advertising, and collection of data for the purpose of building user profiles are not available to children. Heavy Frog Ltd also does not allow our third party partners who engage in such practices to access personally identifiable data from children.

Heavy Frog Ltd and its partners also collect data to assess general information about the use of products, such as the number of visitors to our sites and services and which sections of a site or service are popular. This data does not personally identify users.

Please note that Heavy Frog Ltd's partners may have their own policies related to tracking technologies for analytics and ad-serving purposes. Heavy Frog Ltd requires that companies comply with Heavy Frog Ltd's privacy policy before Heavy Frog Ltd allows those companies to access our sites and services. Heavy Frog Ltd encourages parents to review the 'List of Third Party Partners' above and to become familiar with those parties policies and practices.

We strongly recommend that parents take the time to communicate and educate their children about Internet Safety.

Social sharing features

The App offers social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take in the App with other media. You must be over the minimum age limit that is prescribed by the legislation in the individual jurisdictions to use any social sharing features integrated in the App. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.

Consent

Your personal data is processed according to the consent given by the user. We ask the user to provide consent before processing personal data.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Data storage overseas

The data that we collect from you may be transferred to, and stored at, a destination outside of the UK or the European Economic Area ("EEA"), such as the US (where some our third-party cloud-based servers are based). It may also be processed by Heavy Frog Ltd companies or by one of our third-party partners operating outside of the UK or EEA. This transfer is required to host the Services, provide you with support services, perform backups of your data, allow you to use the Services and the Website and to process your payment details if you make any in game purchases. We will always ensure that any such transfers are conducted in accordance with relevant laws in order to ensure adequate protection.

We take all the appropriate measures in order to ensure confidentiality and security of your personal data.

Contact us

If you have any questions regarding privacy while using any of our services, or have questions about our practices, please contact us via email at support@heavyfrog.com.